In recent years, User Perspective has conducted novel on-the-ground research in several airports on behalf of government and airport stakeholders, with the aim of understanding and testing how human elements can help enhance aviation security.
While the potential improvements had been theorised, they had yet to be tested under operational conditions in a functioning airport. Our challenge was to deliver applied research findings while working alongside the airports’ vital existing security procedures.
We called upon our extensive knowledge of human behaviour – and unique experience of conducting research in busy public spaces – to design robust investigation methods and to manage both the ethical and safety challenges of working in this environment. The project demanded that we work flexibly, to match the needs of an exceptionally busy, 24/7 workplace.
The results have been recognised and presented internationally and will guide stakeholders’ important future policy decisions.