Support to security teams at the 2014 Commonwealth Games

Anthony MatsellControl rooms, Security


As a temporary major event, providing security at the 2014 Commonwealth Games in Glasgow involved a number of human factors challenges. Similar to our work at the 2012 Olympic Games in London, User Perspective provided human factors advice and training to security teams working at the Commonwealth Games. In addition, User Perspective produced a definitive guide to human factors issues … Read More

CCTV security at the 2012 London Olympics

Anthony MatsellControl rooms, Security


The 2012 Olympic games in London represented a major logistical challenge when monitoring the security of the events, of which CCTV control rooms formed a significant part. As trusted experts in considering the human element in CCTV operation, User Perspective were asked to visit and provide training at temporary CCTV control rooms operating at the Olympic Games. This was especially … Read More

Continuing work in healthcare

Anthony MatsellHealthcare, Incident investigation


The cost of error in the healthcare sector can be very high for patients and their families, as well as medical practitioners and managers who are involved. Hospital staff members work in diverse teams, with intricate problems and often use complex technology in time-pressured and safety-critical conditions – it is obvious that the human factors approach can provide benefits in … Read More

Security screening at airports

Anthony MatsellSecurity

In recent years, User Perspective has conducted novel on-the-ground research in several airports on behalf of government and airport stakeholders, with the aim of understanding and testing how human elements can help enhance aviation security. While the potential improvements had been theorised, they had yet to be tested under operational conditions in a functioning airport. Our challenge was to deliver … Read More