Continuing work in healthcare

Anthony MatsellHealthcare, Incident investigation

The cost of error in the healthcare sector can be very high for patients and their families, as well as medical practitioners and managers who are involved. Hospital staff members work in diverse teams, with intricate problems and often use complex technology in time-pressured and safety-critical conditions – it is obvious that the human factors approach can provide benefits in … Read More

User engagement during system changes at a major hospital

Anthony MatsellHealthcare

A major local hospital consulted with User Perspective concerning a new software system for use in pathology tests. The proposed system was shortly scheduled to replace an outdated system, but one that was favoured by the staff. Though User Perspective was approached and became involved once the changes had already been set in motion, we still made use of a … Read More