Continuing work in healthcare

Anthony MatsellHealthcare, Incident investigation

Healthcare

The cost of error in the healthcare sector can be very high for patients and their families, as well as medical practitioners and managers who are involved. Hospital staff members work in diverse teams, with intricate problems and often use complex technology in time-pressured and safety-critical conditions – it is obvious that the human factors approach can provide benefits in … Read More

Operation Paget – the Diana inquiry

Anthony MatsellIncident investigation

User Perspective’s most high profile and sensitive case to date involved the inquest into the deaths of Diana, Princess of Wales and Mr Dodi Fayed. Inconsistencies between eyewitness testimonies and forensic evidence contributed to the complexity of the inquest and fuelled conspiracy theories in the public domain and in the media. User Perspective was asked by the Metropolitan Police to … Read More

Expertise for road traffic incidents

Anthony MatsellIncident investigation, Road safety

Incident

Very often, a number of factors come together to contribute to a road traffic incident. Some of these may be immediately obvious, but there are often times when it is difficult to determine the most likely cause of a collision. User Perspective has provided human factors insight and expertise to both police and solicitors on a considerable number of cases, … Read More