Support to security teams at the 2014 Commonwealth Games

Anthony MatsellControl rooms, Security


As a temporary major event, providing security at the 2014 Commonwealth Games in Glasgow involved a number of human factors challenges. Similar to our work at the 2012 Olympic Games in London, User Perspective provided human factors advice and training to security teams working at the Commonwealth Games. In addition, User Perspective produced a definitive guide to human factors issues … Read More

CCTV security at the 2012 London Olympics

Anthony MatsellControl rooms, Security


The 2012 Olympic games in London represented a major logistical challenge when monitoring the security of the events, of which CCTV control rooms formed a significant part. As trusted experts in considering the human element in CCTV operation, User Perspective were asked to visit and provide training at temporary CCTV control rooms operating at the Olympic Games. This was especially … Read More

User engagement during system changes at a major hospital

Anthony MatsellHealthcare


A major local hospital consulted with User Perspective concerning a new software system for use in pathology tests. The proposed system was shortly scheduled to replace an outdated system, but one that was favoured by the staff. Though User Perspective was approached and became involved once the changes had already been set in motion, we still made use of a … Read More