Communicating security messages during induction

Anthony MatsellSecurity

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Communicating security values and behaviours to its employees can strengthen the resilience of an organization to security breaches and threats in addition to physical and technological measures. However, messages around security may get diluted amongst an organization’s other communications, and so it is vital that security is built up from an employee’s first day in an organization. User Perspective conducted … Read More

Support to security teams at the 2014 Commonwealth Games

Anthony MatsellControl rooms, Security

Control

As a temporary major event, providing security at the 2014 Commonwealth Games in Glasgow involved a number of human factors challenges. Similar to our work at the 2012 Olympic Games in London, User Perspective provided human factors advice and training to security teams working at the Commonwealth Games. In addition, User Perspective produced a definitive guide to human factors issues … Read More

CCTV security at the 2012 London Olympics

Anthony MatsellControl rooms, Security

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The 2012 Olympic games in London represented a major logistical challenge when monitoring the security of the events, of which CCTV control rooms formed a significant part. As trusted experts in considering the human element in CCTV operation, User Perspective were asked to visit and provide training at temporary CCTV control rooms operating at the Olympic Games. This was especially … Read More

Human factors in security control rooms and CCTV

Anthony MatsellControl rooms, Security

Control

The human factor is often the last component of security to be considered, but it is likely to be the weakest link in any security system. Even in a world of increasingly sophisticated technology, human operators often have to make the final decisions and take appropriate action. Ideally, human factors expertise should form part of the initial design and procurement … Read More

Security screening at airports

Anthony MatsellSecurity

In recent years, User Perspective has conducted novel on-the-ground research in several airports on behalf of government and airport stakeholders, with the aim of understanding and testing how human elements can help enhance aviation security. While the potential improvements had been theorised, they had yet to be tested under operational conditions in a functioning airport. Our challenge was to deliver … Read More