Support to security teams at the 2014 Commonwealth Games

Anthony MatsellControl rooms, Security


As a temporary major event, providing security at the 2014 Commonwealth Games in Glasgow involved a number of human factors challenges. Similar to our work at the 2012 Olympic Games in London, User Perspective provided human factors advice and training to security teams working at the Commonwealth Games. In addition, User Perspective produced a definitive guide to human factors issues … Read More

CCTV security at the 2012 London Olympics

Anthony MatsellControl rooms, Security


The 2012 Olympic games in London represented a major logistical challenge when monitoring the security of the events, of which CCTV control rooms formed a significant part. As trusted experts in considering the human element in CCTV operation, User Perspective were asked to visit and provide training at temporary CCTV control rooms operating at the Olympic Games. This was especially … Read More

Impact of a station footbridge on rail passengers and train drivers

Anthony MatsellRail


A nationwide rail company wanted reassurance that a recently installed footbridge at a major station had not introduced any unforeseen risks to both their employees driving trains through the station or passengers using the footbridge. User Perspective conducted an extensive project, using a variety of methods to explore and understand the potential issues involved. This included in-cab contextual research with … Read More

Expertise for road traffic incidents

Anthony MatsellIncident investigation, Road safety


Very often, a number of factors come together to contribute to a road traffic incident. Some of these may be immediately obvious, but there are often times when it is difficult to determine the most likely cause of a collision. User Perspective has provided human factors insight and expertise to both police and solicitors on a considerable number of cases, … Read More